Terms and Conditions

These Terms and Conditions govern access to and use of the Pure Casino website, platform, products, and related services. By visiting the website, creating an account, or using any part of the service, you agree to be bound by these Terms and Conditions, together with any related policies, rules, bonus terms, privacy provisions, and responsible gambling measures published by Pure Casino from time to time.

If you do not agree with these Terms and Conditions, you should not access the website or use any services made available through it.

Pure Casino may update these Terms and Conditions where reasonably necessary to reflect operational changes, legal requirements, security standards, new features, or changes to platform rules. The most current version should be read together with any additional terms that apply to particular promotions, games, payment methods, or account features.

Eligibility to Use the Services

You may use Pure Casino only if you are legally permitted to do so under the laws that apply to you. By accessing the website or creating an account, you confirm that you are of legal age in your jurisdiction and that your use of the platform does not breach any law or regulation applicable to your location.

Users must not access the platform if:

• they are below the legal age required to use gambling services
• gambling services are unlawful in their jurisdiction
• they are using the platform on behalf of another person without authority
• they are subject to self-exclusion, restriction, or any prohibition that prevents lawful participation
• they provide false, incomplete, or misleading registration details

Australian sources make clear that legality depends on the type of gambling service and whether an operator is properly licensed. ACMA states that a gambling provider must be on the register of licensed interactive wagering providers to operate legally in Australia, and it also states that the Interactive Gambling Act 2001 makes it illegal for gambling providers to offer some online services to people in Australia, including online casinos.

For that reason, these Terms and Conditions should be read as applying only where the relevant services are lawfully available to the user. It is the user’s responsibility to ensure that accessing or using the platform is legally permitted in their location.

Account Registration

To use certain services, you may need to create an account. When registering, you agree to provide accurate, current, and complete information. You also agree to keep your details updated if any relevant information changes.

Pure Casino may request information such as:

• full name
• date of birth
• residential address
• email address
• phone number
• payment details
• identity verification documents

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account, unless unauthorised use results directly from a security failure attributable to the platform. You must not share your login credentials with any other person or allow any third party to access your account.

Pure Casino reserves the right to refuse registration, suspend access, or close an account where there are reasonable grounds to believe that registration details are false, misleading, incomplete, unlawful, or connected to fraud, abuse, or breach of these Terms and Conditions.

Identity Verification and Know Your Customer Checks

Pure Casino may require identity and verification checks before allowing access to certain features, processing withdrawals, or maintaining continued account access. These checks may be necessary for fraud prevention, account security, legal compliance, and responsible business operations.

Users may be asked to provide:

• proof of identity
• proof of age
• proof of address
• source-of-funds information where appropriate
• additional documentation required for compliance review

AUSTRAC states that from 29 September 2024, online gambling service providers must complete the applicable customer identification procedure before creating an online gambling account or commencing to provide any designated service. AUSTRAC also says businesses must collect and verify customer identification information using reliable and independent documentation or electronic data.

If requested documents are not provided, or if verification cannot be completed satisfactorily, Pure Casino may delay account activation, limit functionality, postpone transactions, suspend gameplay access, or close the account where permitted by law and internal compliance rules.

User Responsibilities

By using the platform, you agree to act honestly, lawfully, and in accordance with these Terms and Conditions. You must not misuse the service, interfere with platform operations, or engage in activity that puts the website, other users, or payment systems at risk.

Users must not:

• use false or stolen identity information
• create duplicate, shared, or deceptive accounts
• attempt to manipulate bonuses, promotions, or game results
• use software, bots, scripts, or automated systems to interact with the platform
• interfere with security features or technical protections
• deposit or withdraw funds through unlawful or unauthorised methods
• use the platform for fraudulent, abusive, or criminal purposes

Pure Casino may investigate suspected misuse and may apply restrictions where there is evidence of fraudulent, suspicious, or prohibited conduct.

Deposits, Withdrawals, and Payment Controls

Users may be able to deposit and withdraw funds using payment methods accepted by Pure Casino at the relevant time. The availability of payment methods may depend on jurisdiction, verification status, internal risk checks, and technical or banking limitations.

All payments are subject to verification, monitoring, and internal review. Pure Casino may decline, delay, reverse, or restrict transactions where necessary to:

• verify user identity
• prevent fraud
• comply with legal obligations
• investigate suspicious activity
• correct technical or accounting errors
• protect account security

ACMA states that from 11 June 2024, people in Australia cannot use credit cards or digital currency to place bets with licensed online wagering providers. That rule is part of the wider Australian consumer-protection framework around online gambling.

Pure Casino may therefore restrict payment methods where required by law, provider policy, compliance review, or payment-system controls. Processing times may vary depending on verification status, account review, banking networks, and technical issues beyond immediate control.

Bonuses, Promotions, and Special Offers

From time to time, Pure Casino may offer bonuses, promotional campaigns, loyalty benefits, or special incentives. Any such offer may be subject to separate promotional terms in addition to these Terms and Conditions.

Unless stated otherwise, promotional offers may include conditions relating to:

• eligibility
• geography
• one account per person, household, device, IP, or payment method
• wagering or turnover requirements
• expiry dates
• maximum withdrawal limits
• excluded games or contribution rates
• verification before release of winnings

Pure Casino reserves the right to withhold, cancel, or recover bonus funds, winnings, or promotional benefits where there is a reasonable belief that an offer has been abused, manipulated, or used contrary to its intended purpose.

If there is any inconsistency between these Terms and Conditions and specific promotional terms, the promotional terms will usually apply to that offer only, while the general Terms and Conditions continue to govern the overall account relationship.

Suspension, Restriction, and Account Closure

Pure Casino may suspend, restrict, or close an account where reasonably necessary to protect the platform, comply with legal duties, respond to verification failures, investigate misuse, or enforce these Terms and Conditions.

This may happen where:

• the user breaches these Terms and Conditions
• identity verification cannot be completed
• fraudulent or suspicious activity is detected
• the account is connected to technical abuse or bonus manipulation
• the account is subject to legal or regulatory review
• the user requests closure or self-restriction
• continued account access creates security or compliance risks

Where appropriate, Pure Casino may withhold or review balances pending investigation, subject to applicable law, fraud controls, payment obligations, and the outcome of internal checks.

Responsible Gambling and User Protection

Pure Casino supports responsible gambling measures and may offer tools designed to help users manage their gambling behaviour. These may include deposit limits, session reminders, temporary breaks, account restrictions, or exclusion measures where available.

Users are encouraged to gamble responsibly and to seek support where gambling stops being recreational. Gambling Help Online provides free and confidential support 24/7 across Australia for people affected by gambling. ACMA also states that BetStop allows eligible people to exclude themselves from all Australian licensed online and phone wagering services in one step.

Responsible gambling tools may include:

• deposit limits
• account cooling-off periods
• self-exclusion options
• account closure requests
• links to external support resources

Pure Casino may apply restrictions or safety measures where responsible gambling concerns arise, where user behaviour indicates risk, or where intervention is required under applicable rules or internal protection standards.

Australian Sources Relevant to Terms and Conditions

Main Areas Covered by Terms and Conditions

Service Availability and Technical Interruptions

Pure Casino aims to keep its website, account systems, and gambling services available on a continuous basis, but uninterrupted access cannot be guaranteed at all times. The platform may occasionally be unavailable, delayed, restricted, or affected by maintenance, technical problems, software faults, internet outages, cyber incidents, supplier failures, payment interruptions, or events beyond reasonable operational control.

By using the service, you accept that temporary downtime or technical disruption may occur. Pure Casino may suspend or limit access to the platform where reasonably necessary to:

• carry out maintenance
• protect account or system security
• respond to technical failures
• investigate suspicious activity
• update features, payment tools, or infrastructure
• comply with legal or regulatory requirements

Where possible, Pure Casino may seek to restore access promptly, but it does not guarantee that every interruption will be prevented, immediately resolved, or free from operational impact.

Errors, Malfunctions, and Void Transactions

If a game result, payment, balance, bonus, odds display, system message, promotional credit, or account figure is affected by a technical error, software malfunction, human mistake, or obvious pricing or calculation error, Pure Casino reserves the right to correct the error and, where reasonably justified, void the affected transaction, gameplay result, payout, or promotional credit.

This applies in situations involving:

• incorrect bonus allocation
• duplicate credits
• obvious pricing or display errors
• system-generated balance mistakes
• interrupted gameplay caused by technical faults
• incorrect payment processing
• failed or incomplete transaction records

Pure Casino may investigate the circumstances of the error before deciding whether funds, credits, or results should stand, be adjusted, or be reversed. Users agree not to knowingly take advantage of any obvious error, malfunction, or technical defect. If a user becomes aware of an issue that may affect account balances, winnings, or gameplay results, they should report it to customer support as soon as reasonably possible.

Intellectual Property and Permitted Use

All content made available on the Pure Casino website, including branding, text, design, layout, software, interfaces, graphics, visual assets, trademarks, logos, data compilations, and platform materials, is owned by Pure Casino or used under licence unless stated otherwise.

Users may access the website for personal, lawful, and non-commercial use only. You must not, without prior written authorisation:

• reproduce website content for commercial purposes
• copy, modify, distribute, publish, or sell platform material
• scrape or extract data using automated means
• reverse engineer software or systems where prohibited
• remove branding, notices, or proprietary labels
• use platform materials in misleading or deceptive ways

Nothing in these Terms and Conditions transfers ownership of intellectual property to the user. Limited access to the website does not create any licence beyond what is reasonably necessary for personal use of the service.

Third-Party Providers and External Links

The Pure Casino platform may contain links to third-party websites, payment services, verification providers, game content providers, analytics tools, or responsible gambling resources. These external services may operate under their own rules, policies, and terms.

Pure Casino does not necessarily control or accept responsibility for third-party content, external website functionality, or the accuracy of information made available outside the Pure Casino platform. Where users choose to access a third-party service, they do so subject to the terms, privacy standards, and operational rules of that provider.

This is particularly relevant where the platform refers users to official Australian gambling-help or regulatory sources. Gambling Help Online provides free 24/7 support across Australia for people affected by gambling, and ACMA also directs consumers to official resources relating to complaints and illegal operators.

Complaints, Disputes, and Account Queries

If a user has a concern about account access, a transaction, a bonus decision, an exclusion measure, a verification request, or another platform issue, the user should first contact Pure Casino through the available support channel and provide enough information for the matter to be reviewed properly.

When handling complaints or disputes, Pure Casino may request:

• account identification details
• transaction references
• payment evidence
• screenshots or relevant documents
• a description of the issue being raised

Pure Casino may investigate the matter internally and respond within a reasonable period, taking into account the complexity of the complaint and whether further verification or technical review is required.

In the Australian context, ACMA allows people to submit complaints about prohibited interactive gambling services and explains that complaints can be made about illegal gambling websites. ACMA also notes that Australians who use illegal gambling services may risk losing money and important consumer protections.

These Terms and Conditions should therefore make it clear that internal account complaints may be directed to Pure Casino first, while broader concerns about prohibited online gambling services may also involve official external channels where applicable.

Limitation of Liability

To the fullest extent permitted by applicable law, Pure Casino is not liable for indirect, incidental, consequential, punitive, or special losses arising out of or connected with the use of the website or services. This may include loss of profits, loss of opportunity, loss of data, business interruption, reputational damage, or losses resulting from third-party failures.

Pure Casino also does not accept responsibility, to the extent permitted by law, for losses arising from:

• internet disruptions
• device or software incompatibility
• unauthorised access caused by user credential misuse
• external payment-system failures
• delays caused by verification reviews
• legal restrictions affecting access in a user’s jurisdiction
• use of third-party services outside the platform
• technical interruptions or maintenance downtime

Nothing in these Terms and Conditions is intended to exclude liability where such exclusion is unlawful. Where consumer guarantees or mandatory legal rights apply and cannot be excluded, these Terms and Conditions should be read subject to those rights.

Indemnity

You agree to indemnify and hold harmless Pure Casino, its affiliates, service providers, officers, employees, and contractors against claims, losses, costs, liabilities, and expenses arising from or connected with:

• your breach of these Terms and Conditions
• unlawful use of the platform
• misuse of promotions or payment systems
• infringement of third-party rights
• false, misleading, or fraudulent information submitted by you
• any activity conducted through your account where you failed to protect your credentials appropriately

This clause applies only to the extent permitted by applicable law and should be interpreted reasonably in light of the nature of the claim.

Termination of Access

Pure Casino may terminate, suspend, or restrict access to the website or any account where reasonably necessary for operational, legal, compliance, or security reasons. Users may also request account closure, subject to outstanding verification steps, unresolved payment issues, legal obligations, or responsible gambling restrictions that may continue to apply.

Termination may occur where:

• a material breach of these Terms and Conditions has occurred
• identity or age verification fails
• fraud or suspicious activity is detected
• the platform must comply with legal or regulatory action
• technical abuse, bonus abuse, or payment abuse is identified
• the user is excluded or restricted under responsible gambling measures
• the service is discontinued or materially changed

Termination does not necessarily remove rights or obligations that arose before the account was closed, including unresolved payment reviews, ongoing investigations, chargeback issues, fraud inquiries, or legal compliance duties.

Governing Law and Interpretation

These Terms and Conditions should be interpreted in accordance with the legal and regulatory framework applicable to the operation of the service and the jurisdiction identified by Pure Casino where relevant. Where any clause is found to be invalid, unenforceable, or inconsistent with mandatory law, the remaining provisions should continue to apply to the extent legally possible.

If there is a conflict between these Terms and Conditions and a specific promotional rule, responsible gambling restriction, payment instruction, or account-specific notice, the more specific rule will usually apply to that particular issue, while the rest of these Terms and Conditions remain in effect.

Australian Sources Relevant to Complaints, Safety, and Compliance

Contact Information

If you have questions about these Terms and Conditions, need help with your account, want to raise a complaint, or would like to request clarification regarding verification, payments, or responsible gambling measures, you may contact Pure Casino using the details below.

Pure Casino
Level 36, Governor Phillip Tower, 1 Farrer Place, Sydney NSW 2000, Australia
Phone: +61 412 345 678
Email: [email protected]

Pure Casino may request enough information to verify the identity of the account holder before discussing account-specific matters, verification records, transactions, or dispute details. This is intended to protect account security and prevent unauthorised disclosure.